General terms and conditions

Article 1 - Definer.

For the purposes of these conditions, the following definitions apply:

Right of withdrawal: the period during which the consumer may exercise their right of withdrawal.

Consumer: the natural person who is not acting in a professional or business context and enters into a distance contract with the trader.

Day: calendar day.

Long-term transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.

Durable medium: any instrument which enables the consumer or the entrepreneur to store information addressed personally to him in a way accessible for future reference and unalterable reproduction of the information stored.

Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the withdrawal period.

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.

Distance contract: a contract where, within a system organised by the entrepreneur for distance sales of products and/or services, up to and including the conclusion of the contract, one or more means of distance communication are used exclusively.

Means of distance communication: any means which enables the conclusion of a contract without the consumer and the trader being simultaneously present in the same physical space.

General Terms and Conditions: the company's current general terms and conditions.

Article 2 - Identity of the undertaking

Company name: Saristyle

Trade register number: 97561487

Trade name: Saristyle

Customer service e-mail: info@AmaraStockholm.com

Company address: Tandwielstraat 1121, 3078XA Rotterdam, Netherlands

Article 3 - Applicability

These general terms and conditions apply to all offers made by the trader and to all distance contracts and orders concluded between the trader and the consumer.

Prior to the conclusion of the distance contract, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated, prior to the conclusion of the distance contract, that the general conditions are available for consultation at the company's premises and that they will be sent free of charge to the consumer on request as soon as possible.

Notwithstanding the previous subparagraph, where the distance contract is concluded by electronic means, before the conclusion of the distance contract, the text of these general terms and conditions shall be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated before the conclusion of the distance contract where the general terms and conditions can be consulted electronically and that, at the consumer's request, they will be sent electronically or otherwise free of charge.

Where specific product or service conditions apply in addition to these general conditions, the second and third subparagraphs shall apply mutatis mutandis and, in the event of conflicting general conditions, the consumer may always rely on the applicable provision which is most favourable to him.

If at any time one or more of the provisions of these General Conditions becomes wholly or partially invalid or is cancelled, the Agreement and these Conditions shall otherwise remain in force and the provision concerned shall be replaced immediately by mutual agreement by a provision which corresponds as closely as possible to the meaning of the original provision.

Situations not covered by these General Conditions shall be assessed "in the spirit" of these General Conditions.

Any uncertainty as to the interpretation or content of one or more provisions of our terms and conditions shall be interpreted "in the spirit" of these general terms and conditions.

Article 4 - The offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

The offer is without obligation. The entrepreneur has the right to modify and adapt the offer.

The offer contains a full and accurate description of the products and/or services offered. the description is sufficiently detailed to enable the consumer to make an accurate assessment of the offer If the trader uses images, these are an accurate representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer are not binding on the trader.

All images and specifications in the offer are indicative and cannot constitute grounds for replacement or cancellation of the contract.

Images accompanying the products are a true representation of the products offered. The trader cannot guarantee that the colours shown correspond exactly to the real colours of the products.

Each offer contains sufficient information to make it clear to the consumer what rights and obligations are attached to the acceptance of the offer. This applies in particular to:

The price, excluding customs clearance costs and import VAT. These additional costs will be borne by the customer. The postal and/or courier service will apply the special regulation for postal and courier services in case of import. This regulation applies if the goods are imported into the EU country of destination, which is the case here. The postal and/or courier service collects VAT (possibly together with customs clearance fees) from the recipient of the goods.

Shipping costs, if any.

How the agreement will be concluded and what steps are required for this.

Whether or not the right of cancellation applies.

Method of payment, delivery and performance of the contract.

The time limit for accepting the offer, or the time limit within which the trader guarantees the price.

The amount of the charge for distance communication if the costs of using the means of distance communication are calculated on a basis other than the standard basic charge for the means of communication used.

whether the contract will be filed after conclusion and, if so, how it can be consulted by the consumer;

how the consumer, before concluding the contract, can check and, if desired, correct the information he or she has provided under the contract;

any languages other than English in which the contract may be concluded;

the codes of conduct to which the trader is subject and the means by which the consumer can consult those codes electronically; and

the minimum duration of the distance contract in the case of a transaction for a limited period.

Optional: available sizes, colours, type of material.

Article 5 – The Agreement

Subject to the provisions of paragraph 4, the contract is concluded at the moment when the consumer accepts the offer and the conditions set out therein are fulfilled.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the trader, the consumer may cancel the contract.

If the contract is concluded electronically, the trader will take appropriate technical and organisational measures to protect the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the trader will observe appropriate security measures.

The trader may – within the limits of the law – obtain information about the consumer's ability to fulfil their payment obligations, as well as all the facts and factors that are important for the responsible conclusion of the distance contract. If, on the basis of this investigation, the trader has good reason not to conclude the contract, he shall be entitled to refuse an order or application or to impose special conditions for its execution, stating the reasons.

Together with the product or service, the trader will send the following information to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible way on a durable medium:

1. the address of the trader's office where the consumer can lodge a complaint
2. the conditions and manner in which the consumer can exercise the right of withdrawal, or a clear indication of exceptions to the right of withdrawal
3. information on guarantees and existing after-sales services;
4. the information referred to in Article 4(3) of these terms and conditions, unless the trader has already provided this information to the consumer before the conclusion of the contract;
5. the conditions for cancelling the contract if the contract has a duration of more than one year or is of indefinite duration.

In the case of a transaction with a term, the provision in the previous paragraph shall only apply to the first delivery.
Each contract is concluded subject to the condition that the products concerned are available in sufficient quantities.

reasons within a period of 30 days. This withdrawal period begins on the day after the consumer or a representative designated in advance by the consumer and known to the trader has received the product.

During the withdrawal period, the consumer shall handle the product and packaging with care. The consumer may only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If the consumer exercises his right of withdrawal, he shall return the product with all accompanying accessories and, if reasonably possible, in its original condition and packaging to the trader, in accordance with the reasonable and clear instructions provided by the trader.

If the consumer wishes to exercise their right of withdrawal, they are obliged to notify the trader within 30 days of receiving the product. The consumer must notify the trader in writing/by email. After the consumer has notified the trader that they wish to exercise their right of withdrawal, they must return the product within 30 days. The consumer must prove that the delivered goods have been returned to their place of origin in time. This can also be done directly to our supplier in China. The customer can do this, for example, by presenting a proof of shipment.

If, after the expiry of the periods specified in paragraphs 2 and 3, the customer has not notified the trader that they wish to exercise their right of withdrawal or has not returned the product to the trader, the purchase is final.

Article 7 – Costs associated with the right of withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the products are entirely the consumer's responsibility. Please note that this should also take into account the return to the country of origin, i.e. our supplier in China.

If the consumer has paid an amount, the trader will refund this amount as soon as possible, but no later than 30 days after the withdrawal. This applies provided that the product has already been received by the trader or that final proof of complete return can be provided.

Article 8 - Exceptions to the right of cancellation

The entrepreneur can exclude the consumer's right of withdrawal for products described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly indicated this in the offer, at least in good time before the conclusion of the contract.

Exceptions to the right of withdrawal are only possible for products:

1. created by the entrepreneur in accordance with the consumer's specifications;
2. which are clearly of a personal nature;
3. which cannot be returned due to their nature;
4. which deteriorate or age rapidly;
5. whose price is subject to fluctuations in the financial market that are beyond the company's control;
6. for individual newspapers and magazines;
7. for audio and video recordings and computer software on which the consumer has broken the seal.
8. for sanitary products on which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

1. relating to accommodation, transport, catering or leisure activities to be carried out on a specific date or during a specific period;
2. whose delivery started with the consumer's explicit consent before the end of the withdrawal period;
3. relating to betting and lotteries.

Article 9 – Price

During the period of validity specified in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at varying prices. This link to fluctuations and the fact that all prices quoted are indicative prices will be stated in the offer.

Price increases within three months of the conclusion of the contract are only permitted if they are the result of statutory provisions or regulations.

Price increases from three months after the conclusion of the contract are only permitted if the entrepreneur has indicated this and:

1. they are a consequence of statutory provisions or regulations, or
2. the consumer has the right to cancel the contract from the day the price increase takes effect.

The place of supply, in accordance with Article 5(1) of the 1968 Turnover Tax Act, is the country where transport begins. In this case, the delivery takes place outside the EU. Consequently, the postal or courier service will charge the customer import VAT or customs duties. The entrepreneur will therefore not charge any VAT.

All prices are subject to printing errors. No responsibility is taken for the consequences of printing errors and typesetting errors. In the event of printing errors and typesetting errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 - Compliance and guarantee

The contractor guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements for reliability and/or usability, and applicable laws and/or official regulations at the time of entering into the agreement. If agreed, the contractor also guarantees that the product is suitable for other than normal use.

A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be reported in writing to the entrepreneur within 30 days of delivery. The products must be returned in their original packaging and in new condition.

The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the final suitability of the products for each individual application by the consumer, nor for advice on the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by a third party.

The delivered products have been exposed to abnormal conditions or otherwise treated carelessly or contrary to the company's instructions and/or the instructions on the packaging.

The defect is wholly or partly due to regulations that the government has established or will establish regarding the nature or quality of the materials used.

Article 11 - Delivery and performance

The company will take the utmost care when receiving and executing orders for products.

The place of delivery is the address provided by the consumer to the company.

Subject to the provisions of Article 4 of these general terms and conditions, the company will execute accepted orders promptly, but no later than within 30 days, unless the consumer has agreed to a longer delivery time. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be informed of this within 30 days of placing the order. In that case, the consumer has the right to terminate the agreement without incurring any costs and is entitled to a refund.

In the event of termination in accordance with the previous paragraph, the trader will refund the amount paid by the consumer as soon as possible, but no later than 30 days after termination.

If delivery of an ordered product proves impossible, the entrepreneur will attempt to provide a replacement product. No later than upon delivery, it shall be clearly and comprehensibly communicated that a replacement item is being delivered. In the case of replacement items, the right of withdrawal cannot be excluded. The costs of any return shipping shall be borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the time of delivery to the consumer or a previously designated representative known to the entrepreneur, unless otherwise expressly agreed.

Article 12 - Fixed-term operations: maturity, cancellation and renewal

Termination of employment

The consumer may terminate a contract of indefinite duration for the regular supply of products (including electricity) or services at any time, in accordance with the agreed termination rules and with a notice period of no more than one month.

The consumer may terminate a fixed-term contract concluded for the regular supply of products (including electricity) or services at any time at the end of the fixed contract period in accordance with the applicable termination rules and with a notice period not exceeding one month.

The consumer may terminate the contracts referred to in the previous paragraphs:

terminate them at any time and not be limited to termination at a specific time or period;

terminate them in at least the same manner as they were concluded by him;

always terminate them with the same notice period as the entrepreneur has set for himself.

Renewal

A fixed-term contract concluded for the regular supply of products (including electricity) or services may not be tacitly extended or renewed for a definite period.

Notwithstanding the previous paragraph, a fixed-term contract concluded for the regular supply of daily and weekly newspapers may be tacitly renewed for a fixed period not exceeding three months, provided that the consumer may terminate this renewed contract at the end of the renewal period with a notice period not exceeding one month.

A fixed-term contract concluded for the regular delivery of products or services may be extended for an indefinite period only if the consumer can terminate it at any time with a notice period of no more than one month and a notice period of no more than three months if the contract concerns the regular, but less than once a month, delivery of daily newspapers, newspapers and weekly magazines.

A limited-duration contract for the regular delivery of trial days, daily newspapers, weekly newspapers and magazines (trial or introductory subscriptions) is not tacitly extended and automatically terminates at the end of the trial or introductory period.

Duration

If a contract has a duration of more than one year, the consumer may, after one year, terminate the contract at any time by giving not more than one month's notice, unless it is reasonable and fair to terminate the contract before the end of the agreed duration.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer shall be paid within 7 working days after the withdrawal period referred to in Article 6.1 has begun. In the case of a contract for the provision of a service, this period shall begin after the consumer has received confirmation of the contract.

The consumer is obliged to immediately notify the trader of any inaccuracies in the payment details provided or entered.

In the event of non-payment by the consumer, the trader is entitled, subject to legal restrictions, to charge the consumer reasonable costs notified in advance.

Article 14 – Complaints

Complaints about the performance of the contract must be submitted to the trader within 7 days, fully and clearly described, after the consumer has discovered the defects.

Complaints submitted to the trader will be answered within 30 days of receipt. If a complaint requires a foreseeably longer processing time, the trader will respond within the 30-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises which is subject to the dispute resolution procedure.

A complaint does not cancel the company's obligations, unless the company states otherwise in writing.

If a complaint is found to be justified by the Company, the Company will, at its sole discretion, either replace or repair the Products supplied free of charge.

Article 15 – Dispute

Only law applies to agreements between the company and the consumer to which these general terms and conditions relate. Even if the consumer is resident abroad.