Refund policy

Amara Stockholm's return and refund policy.

At Amara Stockholm we endeavour to provide all our customers with excellent service and a pleasant shopping experience. Our returns and refunds policy has been carefully designed to ensure maximum customer satisfaction, subject to certain conditions. Please read the following guidelines carefully when it comes to returns and refunds.

100% return guarantee on new products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are not covered by this guarantee.

No refund for sale items
Items purchased during sales are non-refundable. These purchases are final and cannot be returned or exchanged, even if the size is wrong.

Return costs
Customers are responsible for the return shipping costs. Amara Stockholm does not reimburse return shipping costs and is not responsible for costs incurred during the return process. Please see our terms and conditions for full details.

Deadline for return notification
Returns must be notified within 30 days of receipt of the goods. After this period, no returns will be accepted. Please respect this deadline to be eligible for a return.

Replacement of goods for sale
Sale items cannot be exchanged, even if the size is wrong. Make sure you choose the right size before making a purchase.

100% guarantee on defective items
We offer a full warranty on all defective items. If a product has a manufacturing defect, it can be returned for a full refund or exchange, whichever you prefer.

Return process
To initiate a return, please send an email to info@AmaraStockholm.com. Once your return has been authorised, you will receive detailed instructions to complete the return process.

Obligation to provide a return form
Returns without a completed return form cannot be processed. Please make sure to include this form with your return to ensure that your request is processed correctly.

Conclusion
Amara Stockholm makes every effort to ensure customer satisfaction. By following our returns and refunds policy, we ensure that all returns are handled efficiently and fairly. If you have any questions or comments, please contact our customer service team at info@AmaraStockholm.com.